FAQs
Q: How often do you add new items to your stock?
A: We strive to introduce new arrivals daily, whenever possible. Please check our website frequently for updates.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards. We also accept bank transfers, Paypal, Klarna & Clearpay
Q: What currency do you accept for payments?
A: All payments are processed in the currency which orders are transacted in
Q: Do you offer international shipping?
A: Yes, we ship to over 80 countries worldwide.
Q: Which postal services do you use for deliveries?
A: Most of our deliveries are handled by UPS and FedEx.
Q: What are the delivery charges?
A: Delivery charges are based on the weight &/or volumetric weight of each product. Fees are automatically calculated at checkout.
Q: Is local collection available?
A: Yes, we offer local collection for your convenience.
Q: Can I track my order?
A: Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your order on the courier’s website.
Q: How quickly will my item be dispatched after payment?
A: Most items are dispatched within 24 hours of receiving cleared payment.
Q: What should I do if my item doesn’t arrive?
A: If your item hasn’t arrived within 15 days, please contact us immediately so we can investigate and resolve the issue.
Q: What if my item arrives damaged or faulty?
A: If your item arrives damaged or faulty, please contact us as soon as possible. We will guide you through the process before returning the item for an exchange or refund. Upon receiving the returned item, we will either exchange it or issue a refund if the item is no longer available.
Q: Will you restock items that are no longer available on the website?
A: Some items are one-of-a-kind and may not be restocked once sold. However, if stock becomes available and the item has not been sold, it will be re-listed.
Q: What is the best way to contact you?
A: You can reach us Monday to Friday through the contact form on our website.
Q: What is your mailing address?
A: Our mailing address is:
Unit 2, 30 Broughton Street
Manchester, Cheetham Hill
M8 8NN